In Home Care Technology – IHCT (distributers of Chuffty) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
Business Trading Name: In Home Care Technology (IHCT)
Product & Service: CHUFFTY
Legal Entity: Y BAI & J.A NUDD
Address: 219/585 Little Collins Street Melbourne VIC 3000, Australia
ABN: 42497127605
D.U.N.S. 758553439
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
We also adhere to the extent applicable, to the EU General Data Protection Regulation (GDPR). For more information on GDPR see below or you can visit here: GDPR.eu
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our websites ihct.com.au & chuffty.com.au , from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
General Data Protection Regulation (GDPR) for the European Union (EU)
In Home Care Technology (and chuffty.com.au) will comply with the principles of data protection set out in the GDPR for the purposes of fairness, transparency and lawful data collection and use.
We process your personal information as a Processor and/or to the extent that we are a controller as defined by GDPR.
We establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data we collect and how we use it.
We will only collect your personal information with your express consent for a specific purpose and any collected data will be to the extent necessary and not excessive for its purpose. We will keep your data sage and secure.
We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of national interest or is the function has a clear basis in law.
We do not collect or process any information from you that is considered “Sensitive Personal Information” under GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with GDPR.
You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
Your Rights Under GDPR
(A) If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. In Home Care Technology (and chuffty.com.au) complies with your rights under GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.
(B) Except as otherwise provided in the GDPR, you have the following rights:
- to be informed as to how your personal information is being used
- access your personal information (we will provide you a free copy of it);
- to correct your personal information is it is inaccurate or incomplete;
- to delete your personal information (also known as “the right to be forgotten”);
- to restrict processing of your personal information
- to retain and reuse your personal information for your own purposes;
- to object to your personal information being used; and
- to object against automated decision making and profiling.
Please contact us at anytime to exercise your rights under the GDPR using the contact details in this Privacy Policy.
We may ask you to verify your identity before acting on any of your requests.
Data Collection & Usage
We will request the following data:
| Data | Usage | Legal Basis | ||
|---|---|---|---|---|
| Your First Name | For communication & security | User Consent & Legal Obligations | ||
| You Last name | For communication & security | User Consent & Legal Obligations | ||
| Your Email Address | For communication & security | User Consent & Legal Obligations | ||
| Your Username | For communication & security | User Consent | ||
| Your Time Zone | For accurate reporting | User Consent | ||
| Your Gender | For product improvement & reporting | User Consent, Legitimate Interest | ||
| Your Age Range | For product improvement & reporting | User Consent, Legitimate Interest | ||
| Activity of Daily Living (ADL) | APP functionality | User Consent | ||
| Your Mobile Device Battery Level | APP functionality | Legitimate Interest | ||
| Subscription Payments | For accurate reporting | Legitimate Interest & Legal Obligations | ||
| OPTIONAL: | ||||
| ADL Description | APP functionality | User Consent | ||
| Important Contact Names | APP functionality | User Consent | ||
| Important Telephone Numbers | APP functionality | User Consent | ||
| Voice Sample (mp4) | APP functionality | User Consent | ||
NOTE:
The data listed above is not shared with, or sold to, any 3rd Parties and used only in the excution of performing the functions it was collected for.
Data Retention
The retention period is for the lifetime your account is active. On deleting your account all data listed above is deleted either immediately, or 5 years after account deletion where required by law (e.g. for Tax, Financial and other required business reporting).
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
The retention period is for the lifetime your account is active. On deleting your account all data listed above is deleted either immediately, or 5 years after account deletion where required by law (e.g. for Tax, Financial and other required business reporting).
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Time To call You will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
In Home Care Technology (IHCT) (distributers of Chuffty)
219/585 Little Collins Street
Melbourne
VIC 3000
Australia
enquiries@ihct.com.au