What is Chuffty Assistance?

Chuffty Assistance is a feature in the Chuffty app that helps you ask your home care provider for support - such as house cleaning, transport, nurse check-ins, or home safety equipment - in just a few taps from your smartphone or tablet.

Do I need to call my provider every time I need help?

No. Once your provider email and Client ID are saved in Settings, you can create a clear request in the app and send it by email. Your details are included automatically so your care team knows who is asking.

Can a family member help me set up Assistance?

Yes. A family member or carer can help enter your care provider's contact email and your unique Client ID under Settings -> Provider Assistance. Once saved, you will not need to type them again.

What happens after I send a request?

Your provider receives an organised email with your name, Client ID, request number, and preferred dates. They can schedule your service with fewer call-backs. When the service is finished, you can mark it as complete in the app.

Request Home Care Support Easily with Chuffty Assistance

Chuffty Assistance - request home care support from your phone — Tap the thumbnail to see a larger view of requesting Home Care support in Chuffty Assistance.

Trying to arrange home care support over the phone can sometimes feel frustrating. Leaving phone messages, waiting for call-backs, or trying to explain exactly what you need over email can easily lead to mix-ups and delays.

Chuffty Assistance is designed to make requesting support simple, clear, and reliable. Whether you need a hand with house cleaning, transport to an appointment, a nurse check-in, or home safety equipment, Chuffty helps you send your request straight to your home care provider - in just a few taps.

How Chuffty Assistance Helps You

No More Telephone Tag: You don't have to wait on hold or worry about leaving vague phone messages.
All Your Details in One Place: Your name, client reference number, and provider details are saved automatically, so your provider immediately knows who is asking.
Clear & Complete Requests: The app guides you through choosing the exact day, time, and service you prefer, so your provider can arrange help faster.
Keep Track of Your History: You can see every request you've sent, check its status, and mark it as "Done" once your care team completes it.

Requesting Help in 4 Easy Steps

1. Set Up Your Provider Details Once

A family member or carer can also help with this step. Go to Settings -> Provider Assistance. Enter your care provider's contact email and your unique Client ID number. Once saved, you won't need to type them in again.

2. Tap 'Add New Request'

Found under My Actions -> Assistance. Choose the general type of help you need:

Everyday Living (e.g., house cleaning, meal delivery)
Community & Independence (e.g., transport, social outings)
Home Safety & Equipment (e.g., handrails, mobility aids)
Health & Clinical Care (e.g., nurse check-ins, medication reviews)

3. Choose Your Preferred Time and Details

Select the specific service you want. Pick the dates and time of day (like "Morning" or "Afternoon") that suit you best, and add any special notes (for example: "Please enter through the back gate").

4. Review and Send

Tap Email. Chuffty opens your normal email app pre-filled with all your details. Just hit Send. Your request is securely delivered to your provider's team!

What Happens After You Send a Request?

Your Provider Receives an Organized Message: Your care team gets an email with your name, Client ID, request number, and preferred dates.
They Schedule Your Service: Because all the essential details are included, your care coordinator can book your support staff without needing to call you back for extra information.
You Mark It as Complete: When the service is finished, tap Show Solved in your app to keep a clear, personal record of all your completed care requests.

Ask your provider about the CHUFTY APP Home Care Requests

Ready to request support the easy way?

Download the free Chuffty app, set up your provider details once, and send your next care request in a few taps.

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